CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Reviews
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Very professional Staff, Super Clean/Tidy waiting area and reasonable Labor prices! Will definitely use this Awesome Shop again!! J.Looney, 02/21/2024 |
I took my car to FCC with a battery issue that was diagnosed as needing to be replaced by a roadside service mechanic. The FCC tech charged the battery and found it to be in good condition. They gave me the option to replace the battery or trust that their diagnosis of the battery was correct (saving me a significant amount of money). I've dealt with FCC for several years and have always found them to be efficient, professional, and fair. John Konselman, 11/21/2023 |
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